Zendrian Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, message, or make a purchase from Zendrian or another web property under the umbrella of Zendrian Asia Limited, a Hong Kong company (collectively referred to as the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

You may view and alter your consent to allow us to collect certain information in the Cookie Declaration Report at the bottom of this page.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use Facebook Pixel and Pinterest tags to help us track our advertising performance.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

FACEBOOK AND META PLATFORMS INTEGRATION

When you interact with our business through Facebook, Instagram, WhatsApp, or other Meta platforms, we collect and process certain information through our integration with these services. This section specifically addresses how we handle data collected through these integrations.

Information We Collect Through Meta Platforms:
– When you message our business through Facebook Messenger or Instagram Direct, we collect message content, timestamps, and conversation history
– Basic profile information provided by Meta, including your name, profile picture, and user identifier
– Interaction data such as when you read messages or engage with our responses

How We Use This Information:
– To respond to your customer service inquiries and provide support
– To personalize your customer experience based on your conversation history
– To improve our products and services based on customer feedback
– To maintain records of our communications for quality assurance and training

Data Retention and Security:
– Conversation data is stored securely in our customer service platform
– We retain conversation data for a period of [7 years] to maintain service continuity
– Access to your conversation data is restricted to authorized customer service representatives
– We implement appropriate technical and organizational security measures to protect your information

Your Rights:
– You may request access to, correction of, or deletion of your conversation data by contacting us
– You may discontinue messaging with our business at any time
– European residents retain all rights described in the GDPR section of this privacy policy

Third-Party Access:
– Meta provides us with limited profile information as permitted by your privacy settings and our permissions
– We do not sell or share your messaging data with unauthorized third parties

For more information about how Meta platforms handle your data, please refer to the Meta Privacy Policy at https://www.facebook.com/privacy/policy/

BEHAVIOURAL ADVERTISING

We use Google Ads Remarketing to advertise the Site and it’s affiliated brands across the Internet, in particular on the Google Display Network.

Google Ads remarketing will display ads to you based on what parts of the Site you have viewed by placing a cookie on your web browser. This may include other websites controlled or owned by Site or it’s partners.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google Ads Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from the Site you can opt out in several ways:

1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can also opt-out of other targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted per the GDPR. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below

In the United States:

Zendrian Inc
Re: Privacy Compliance Officer
440 N BARRANCA 9110
COVINA, CA 91723
United States

Worldwide:

Zendrian Asia Limited
Re: Privacy Compliance Officer
Room 2107-9, 21/F., C C WU Building, 302-308
Hennessy Road, Wanchai, Hong Kong